What is the most important thing you can do to reduce uncertainty and increase word-of-mouth referrals? The answer is obvious, but it’s often overlooked: improve your customer service.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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No matter how awesome you think your product/service is, or how talented you think you are, what your customers are most likely to remember is the direct contact and communication they have with your company.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Below see the tips that keep me on my toes!⠀⠀⠀⠀⠀⠀⠀⠀⠀
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#1 Practice Empathy, Patience, and Consistency⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Some of your customers will be full of questions, some just chatty, and others plain mad. You must be prepared to empathize customers and handle all of them and provide the same level of service every time.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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#2 Understand that Good Customer Service is a Continuous Learning Process⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Every customer is unique and every support situation is different. In order to handle surprises, sense a customer’s mood, address new challenges accordingly, you have to be willing to keep learning. Strive to have a deep understanding of your customer’s challenges and continue to search for better ways to address them.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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#3 Show Your Customers Your Work Ethic⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Customers appreciate someone who doesn’t pass the buck and sticks with them until their problem is solved. However, you can’t spend too much time handling one customer while others are waiting. You have to stay focused on your goals to achieve the right balance.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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#4 Practice Clear Communication⠀⠀⠀⠀⠀⠀⠀⠀⠀
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How you communicate with your customers couldn’t be more important. Styling affects communication. Tone affects communication. Watch out for passive-aggressive language (“Actually…”). This will turn off your customers. Also avoid confusing your customers with slang, colloquialisms, or technical jargon. Keep it simple and real. ⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Because a satisfied customer is the best business strategy of all.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Do you agree?